STORE POLICY
Customer Care
At OFF THE GROUND - OTG, your satisfaction is our highest priority. We're dedicated to offering top-notch customer service and providing you with a seamless shopping experience, from browsing to delivery.
Support: If you have any questions, concerns, or need assistance with your order, our customer care team is here to help. You can reach us via email at support@otgstr.com, and we aim to respond within 24-72 hours.
Hours of Operation: Monday to Friday, 9 AM - 6 PM (EST). We are closed on weekends and public holidays.
Order Issues: For any problems related to shipping, product quality, or incorrect orders, please reach out immediately so we can resolve the issue swiftly.
Feedback: We value your feedback! Feel free to share your thoughts and experiences, as it helps us continually improve and deliver the best possible products and services to our customers.
Privacy & Safety
At OFF THE GROUND - OTG, we are dedicated to protecting your privacy and ensuring your information is safe. Below are the key aspects of our privacy and safety policy:
Personal Information: When you purchase from OFF THE GROUND - OTG, we collect personal details such as your name, email address, shipping address, and payment information. This information is used solely for order fulfillment and communication purposes.
Data Protection: Your data is stored securely and will never be shared or sold to third parties. We utilize industry-standard encryption to protect your information during transactions.
Cookies: Our website uses cookies to improve your browsing experience and personalize your interactions with us. You can modify your cookie preferences in your browser settings.
Third-Party Services: We may use third-party services (such as payment processors) that adhere to their own privacy policies. We ensure these providers follow stringent data protection measures.
Security: We take security seriously. Our website is protected with SSL encryption to safeguard your personal and payment information.
For any questions or concerns regarding your privacy, feel free to contact us at support@otgstr.com.
Your trust is important to us, and we are committed to maintaining the confidentiality and safety of your information at OFF THE GROUND - OTG.